Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery
Domestic (Canada)
- Free shipping on all orders over $50
- Standard shipping: $5–$8 (5–10 business days)
- Express shipping: $12–$18 (2–4 business days)
United States
- Free shipping on orders over $50
- Standard shipping: $8–$12 (7–14 business days)
- Express shipping: $20–$30 (3–6 business days)
International
- Free shipping on orders over $150
- Standard shipping: $8-$18 (10–21 business days)
- Delivery times vary by destination
Customs & Duties International orders may be subject to customs fees, import duties, and taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages If your order arrives damaged or goes missing, please contact us at supportsillypaws@gmail.com within 14 days of the expected delivery date and we'll make it right.